![]() ![]() You may qualify for a payment arrangement or other financial assistance. It will help reduce call waiting times for travellers and alleviate pressure on travel counsellors.”Īmex GBT customers in the UK, Australia, Norway and US are piloting the technology. MasterCard, Visa, and American Express are accepted. “The introduction of our virtual assistant capability is therefore very timely. High call volumes are affecting service levels across the travel eco-system. Vittoria added: “Travel is returning faster than many people anticipated. Customers love the convenience of starting a conversation without being on hold.” “Volumes have been increasing by 50% month over month. It has the highest customer satisfaction rating of all our servicing channels. Riccardo Vittoria, director of chat platform and AI strategy at Amex GBT, said: “Chat is becoming the standard service channel across many industries. If a counsellor is required, the virtual assistant uses the wait time to gather information before putting the customer through. It can automatically answer general questions about Covid regulations, invoicing and itineraries without having to transfer to a travel counsellor. At American Express, we know that with the right backing, people and businesses have the power to progress in. Eno Capital One Assistant: Eno is a virtual assistant that constantly. ![]() ![]() The Amex GBT virtual assistant can start a conversation with a traveller in less than one second. Visa: 48.4 Mastercard: 31.8 American Express: 12.3 Discover: 7.5. The AI-powered service recognises the user and can immediately fulfil simple requests or gather information before transferring to a live travel consultant. Explore American Express office locations by region and learn more about our current job openings worldwide. American Express Global Business Travel has introduced a virtual assistant capability on the Amex GBT Mobile app. ![]()
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